- Bar staff are employed in restaurants, and bars to primarily service customers with drinks, and secondarily, food(occasionally other things such as cigarettes and cigars).
- In some situations, bar staff may only dispense drinks and snacks such as nuts and potato crisps. In other situations (eg. at a pub), bar staff may be required to take orders for "counter meals", and dispense the meals after they have been prepared by the cook.
General duties for bar staff at all times will be:
- *Providing Service to customers
- *Cleaning (including the bar, tables & glass ware)
- *Customer Relations
Bar staff often have duties segregated from food service staff; although in many restaurants, the same person might perform both duties. Essentially food service staff are responsible for meals and bar staff for drinks and light snacks. Menus can vary significantly depending on the type of establishment. In today’s ever changing world, there is increasing innovation, and the rules of traditional bar service are increasingly broken. As such, bar staff may very often find themselves performing various food service duties.
- Course Aim This course provides basic knowledge for attending a bar or working as a drinks waiter or waitress.
Duration: 100 hours
This subject has 6 lessons as follows:
Lesson 1 – Introduction, industry orientation, presentation, bar equipment, layout, creating a menu, the law, staff qualities, hygiene and cleaning, dealing with staff, beverage dispensing equipment, glasses.
Lesson 2 – Alcoholic Products – Beer, brewing process, lager, beer mixes, wines, types of wine, storing wines, spirits, liqueurs, aperitifs.
Lesson 3 – Non-Alcoholic Beverages – Coffee, coffee blend, coffee grinding, coffee variations, tea, speciality tea, herbal tea, spiced teas, storing teas, brewing tea, water.
Lesson 4 – Service Procedures – Dealing with customers, addressing customers, during service, recording, waiting, carrying plates, using a service plate, carrying glasses, carrying trays, handling food, guidelines for maintaining hygiene, money issues, using a cash register, accounts, tipping, refusing service, understanding substance abuse disorders, alcohol abuse.
Lesson 5 – Mixing Drinks – Cocktails, mixing cocktails, bar flairing, terminology, general hints, measures, liqueur coffees.
Lesson 6 – Wine – Wine selection, wine presentation, opening wine, serving wine, wine grapes, grape varieties, beverage list, serving temperatures.
Lesson 7 – Bar Service and Problem Based Learning Project – In this lesson, students are required to carry out a project to develop a new and innovative bar service.
LESSON 4 - ASSIGNMENT
1. With the aid of diagrams, explain a process for ordering and recording liquor
received into a cellar. (provide up to a page including diagrams in your answer)
2. Write a report on what you observed in your set task. (Write up to 1 page)
3. Develop a set of guidelines for staff working at one of the two bars you visited.
ie. This should be a list, in point form, of things which staff should do, or not do, in
order to optimise service to customers.
Now available online!
Do you have an outgoing personality? Are you enthusiastic, committed and flexible? Bar service can offer you the opportunity to work anywhere in the world.
This course provides general knowledge for anyone who wants to work behind a bar or as a drinks waiter. In this course you will develop a broad understanding of the industry. Through this you will:
· become familiar with alcoholic drinks such as wine, spirits, beers and cocktails
· learn how to make non-alcoholic drinks including cappucinos, chai lattes and other speciality teas
· learn how to provide quality service to bar customers
· mix a range of cocktails and other drinks and
· learn the fundamentals of wine appreciation.
There are 7 lessons in this course:
Introduction -industry orientation, presentation, bar equipment and layout, etc.
Alcoholic Product orientation
Non Alcoholic Drinks
Service Procedures -dealing with customers, food handling, tray service, accounts, etc
Establishing a bar service
Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
Develop a broad understanding of the industry
To be familiar with the range of alcoholic products found commonly in a bar.
To be familiar with the range of non alcoholic drinks available at bars.
Develop an understanding how to provide improved service to bar customers.
Develop an ability to mix a range of drinks
Develop an understanding and appreciation of different wines.